The Sophia Way
  • Bellevue, WA, USA
  • 21-24
  • Hourly
  • Full Time

Generous paid time off, medical/dental/vision plans, and sponsored retirement plan with employer matching


The Sophia Way's Mission
To help end homelessness for adult women in East King County by providing shelter, case management, life skills training, social services, and supportive permanent housing, offering a path from homelessness to stable independent living.


Position Summary: The Housing Case Manager provides housing stability services to our housing clients and housing navigation services to our homeless adult women with multiple barriers to housing, specifically working with clients in the Rental Assistance Program (RAP) and our extended-stay shelter program. As part of the Client Services team, this position assists female clients with creating positive life changes, including  obtaining employment and/or housing and connecting with community resources. The Housing Case Manager is familiar with Eastside services, case management best practices, and developments in Coordinated Entry, Diversion, Housing First, and Rapid Re-Housing, and works closely with the Client Services team to support each other and the clients of Sophia Way. 

Essential duties include, but are not limited to:

  • Provides housing case management to clients from the Sophia Way's shelter programs; caseload not to exceed 40 clients.
  • Maintains familiarity and knowledge of the case management requirements of each program, including both internal and external compliance policies, rules, and regulations.  
  • Works directly with clients to build rapport and develop a Housing Stability Plan to provide the support necessary for housed clients to maintain and improve their housing situation and for shelter clients to secure housing. 
  • Develops, implements, and supports client service plans to identify and address each client's unique needs and goals in the areas of mental health, recovery, health care, education, and employment.
  • Remains current on all client behavior, housing plans, and case notes completed by other staff.
  • Confidentially documents client progress in case notes and required database(s), including all meetings, referrals, and outcomes, and keeps all records current.
  • Ensures completion and compliance of documentation within the HMIS system as well as required documentation within funding contracts.
  • Provides a broad array of supportive services and advocacy to clients, including, but not limited to:
    • Client engagement
    • Assessment of client strengths and obstacles, safety assessments and planning, individualized goal planning, and life skills training
    • Connecting clients to housing and housing advocacy
    • Building relationships with landlords, including case consultation with building management for housing stability planning
    • Documenting eligibility for housing subsidies
    • Assisting clients with housing applications, applying for state income and health benefits, and other paperwork
    • Linking clients with community supports and treatment services
    • Care coordination with other service providers
    • Connecting clients with employment and training opportunities, job development, job coaching, work readiness, and job placement
    • Assistance with social support and enhancing social networks
  • Meets with program participants regularly at their residence to evaluate progress; meets weekly with shelter clients at shelter or administrative offices.
  • Builds relationships with other agencies and community organizations through referrals and networking.
  • Meets regularly with the Client Services team, and coordinates meetings with all other agency Leads. 
  • Treats clients in a culturally competent and sensitive manner.
  • Adheres to agency policy, procedure, and professional code of ethics.
  • Actively participates in ongoing professional growth and development, and maintains appropriate professional behavior.
  • Spends at least one shift per month at the Sophia Way programs, as assigned.

Organizational Responsibilities:

  • Maintains thorough understanding of Sophia Way organizational policies, including employee handbook; follows policies and leads by example. 
  • Ensures that all expenditures under the Housing Case Manager purview are in line with and reported according to TSW policies; meets all fiscal reporting deadlines as set forth by the organization, including the timely submission of expense approvals by all staff. 
  • Manages payroll submission for self in compliance with Sophia Way policies, including timely submission of payroll for processing and arranging appropriate coverage of payroll obligations when out of office.

Non-essential duties:

  • Assists with other organizational activities as directed.

Supervision Received: Position reports to the Program Manager.

Supervision Exercised: None.

Educational Qualifications: Bachelor's degree in social or human services, psychology, sociology, or other related field and two or more years of related professional experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Position Qualifications:

  • Proven experience in working effectively and compassionately with adults experiencing homelessness, suffering from mental illness and/or substance abuse, and/or interacting with low-income communities.
  • Proven experience working effectively with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, gender identity, race, age, physical and/or mental illness.
  • Familiarity with King County Section 8 program, area housing resources, human service agencies, and other community resources.
  • Demonstrated ability to accept and meet individuals "where they are at" while working to assist them.
  • Demonstrated ability to maintain clear personal and professional boundaries.
  • Demonstrated ability to respond calmly and responsibly in emergency and crisis situations.
  • Proven experience in recruiting, retaining, and leading dynamic and talented people to build successful teams.
  • Proven experience in successfully managing teams, including the ability to set and achieve individual as well as departmental goals, and to mentor and manage performance for all team members.
  • Demonstrated ability to work effectively in teams and create effective and engaged cross-team alignments.
  • Demonstrated aptitude for developing, interpreting, and implementing policies and procedures, and for maintaining compliance with safety and health-related regulations. 
  • Demonstrated familiarity with standard office administrative practices and procedures, including the proficient use of standard office equipment and general records management principles and practices.
  • Demonstrated proficiency with Microsoft Office suite.
  • Demonstrated ability to learn, understand, and utilize computer applications related to the organization; experience with HMIS a plus.
  • Outstanding attention to detail and a high degree of accuracy.
  • Commitment to maintain strict confidentiality for clients and organization. 
  • Ability to take initiative and use independent judgment within established policy and procedural guidelines.
  • Strong self-motivation and independence in carrying out responsibilities, organizing and prioritizing multiple tasks, and meeting deadlines.
  • Excellent interpersonal, presentation, relationship-building, and communication skills - both written and verbal - which transcend diverse audiences.
  • Demonstrated ability to provide consistent, high-quality professional services to a wide variety of internal and external constituents.
  • Demonstrated ability to maintain a professional demeanor, especially while working in a fast-paced environment of constant demands and frequent interruptions.
  • Demonstrated ability to work and interact effectively with people of diverse ethnic and cultural backgrounds and promote a positive working environment, spirit of cooperation, and positive reactions to change and conflict resolution while treating each individual with dignity, respect, and compassion.
  • Position requires occasional weekend, evening, overnight, and/or holiday coverage; local regional travel will be required (within King County).
  • Current food handlers permit, or ability to complete food handlers training immediately after hire.
  • Current driver's license.
  • CPR/First Aid certified or ability to complete training immediately after hire.
  • Recent TB test or ability to complete immediately after hire. 
  • Deep knowledge, appreciation for, and understanding of the Sophia Way's mission, vision, and programs.
  • Ability to embody the community-oriented spirit of the Sophia Way to both internal and external constituents.

Physical Requirements: Long periods of being in a stationary position; operating a computer and other office equipment; frequently moving to/from various work areas, including TSW's office and shelter locations and client residences; occasionally ascending/descending stairs; frequently communicating by phone and email; frequently remaining in a stationary position during meetings, discerning meeting content, expressing oneself, and exchanging accurate information; frequently moving to/from off-site meeting and/or event locations; frequently moves supplies and/or equipment weighing at least 35 pounds; occasionally performs light cleaning duties at .

Working Conditions: Primarily based out of the Sophia Way administrative offices, with time spent at the Sophia Way shelter locations and meetings at client residences; weekly meetings at the Sophia Way office; and meetings, trainings, or event attendance at a variety of off-site locations.

Compensation: $21-24/hour DOE; benefits include generous paid PTO, medical/dental/vision plans, and sponsored retirement plan with employer matching

The Sophia Way is an Equal Employment Opportunity Employer and does not discriminate and is open to all qualified candidates, regardless of race, color, gender, sexual orientation, religion or national origin. We also willingly comply with laws that govern age discrimination, equal pay and sexual harassment.

The Sophia Way
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